Senior Engineer

  Cool Chilli is an IT Management and Support company servicing small and medium sized businesses (10-150 seats) in the ACT and Surrounding Region for the past 15 years. We are a dedicated team that works to improve our customer’s businesses through technology.   
We are currently looking for a Senior Engineer to join our team and contribute to our service and project delivery. This is a full time salaried position in team that will be responsible for undertaking  technical services for our customers. The salary for the position will range from $80k to $100k plus Super, this is dependent on the final candidate.

The applicant we are looking will have these key attributes

Thoughtful – Able to see the big picture in amongst day to day incidents
Ownership – Takes control and ownership of 
customers problems to resolve it thoroughly
Consistency – Able to work and lead in a consistent and thorough manner
Committed – Commits to the company and drives positive outcomes
Integrity – Is honest and takes responsibilities for their actions
Innovation – Will look to be innovative and to make improvements to our business, people, self and customers
Growth – Is willing to grow their personal skills and knowledge in various areas
We are looking for someone with a solid base of knowledge that is willing to undertake personal development to further improve their skills and knowledge.
Able to work to a set processes and procedures
Lead a team by example

Able to provide detailed written communication to technicians, management and customers
Technical Experience around
o Microsoft Server and Desktop Products including Cloud and Virtualisation Platforms, Office 365 and Azure Platforms
o Automation, Remote Monitoring and Management software (Kaseya/Labtech)
o Network Monitoring using SNMP, ICMP, TCP and UDP
o Networking including VPN, VLAN, WAN technologies
o Backup software, bare metal, VSS offsite replication
o Cyberoam UTM
o Linux
Contribute to the Improvement of Technical Processes
Create and Implement best Practice Solutions
Report to Management and work to business metrics
Plan and Manage Projects
Own Customer Outcomes and have an understanding of business to business relationships
Liaise with Customers according to the directions of the Service Coordinator
Create and Improve Documentation for Internal and Customer Use
Mentor Technicians and undertake a Training Regime to Improve the skills in the team
Understand and convey Risk Management principles to Technicians and Customers
Able to ensure best practices are undertaken with a Quality Assurance Program
As we are expecting a large amount of candidates responding to this ad, we will undertake a thorough selection process which will include several different steps including shortlisting of candidates from resumes, an online survey, phone interview and face to face interview. At each stage of the process we will inform those who were not successful in reaching the next stage.
Please do not call us unless you have very well thought out questions that are relevant to the initial stage of the recruitment process.
Please email a cover letter introducing yourself and current resume to